Alice Zhang
Global Head of Product Compliance
About
Alice is a former AI legal and ethics advisor to the UN High Commissioner for Human Rights, and the Head of Legal and Product at a Fintech Startup. She earned her BA in Jurisprudence from the University of Oxford, where she graduated with honors.
Articles by Alice Zhang
Global Revocation of Consent After the FCC’s January 2026 Extension
For the last year, many receivables teams have treated “global revocation” as the next big compliance deadline. That was directionally right, but it is no longer the full story. On January 6, 2026, the FCC extended the effective date of the most operationally disruptive piece of the rule, the part of section 64.1200(a)(10) that would require callers to treat an opt-out made in response to one type of informational message as applying to all future robocalls and robotexts from that caller on unrelated matters. The new effective date for that limited requirement is January 31, 2027.
Read articlePermissible Voicemail Messages for LCMs (Limited-Content Messages)
As call-screening on modern iPhones routes unknown numbers to transcription, voicemail is the touch consumers actually see. Below, we cover what a compliant LCM contains and how Krew supports teams with data, templates, and QA to operate within required compliance standards.
Read articleHow does iOS 26 Call Screening affect Receivables Outreach?
Global Revocation of Consent
As businesses prepare for the next wave of consumer-centric communication rules, one of the most significant changes on the horizon is the FCC’s global revocation requirement under the Telephone Consumer Protection Act (TCPA). Effective April 11, 2026, this rule will alter how organizations, including collections professionals, handle consumer opt-out requests.
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