Our Control Plane
Detect, understand, decide, act - across every system an account touches, not just the outbound channel.
Events from every surface
Conversations are one input among many. Krew also watches documents landing in the inbox, payment failures, dispute flags, consent changes, and status updates streaming out of your billing, CRM, and operational systems. Triggers fire the moment conditions are met, whatever raised them.
Automate Your Operations
Three steps to turn the playbook you already have into a control plane that reads, decides, and acts - then improves itself.
- Step 01
Upload your knowledge
Start from what your team already knows. Drop in your SOPs, policy documents, call scripts, and training videos. Krew reads them and builds your control plane to mirror how your team already works.
- Step 02
Tweak to fit
You stay in control of every branch. Review the generated control plane and adjust anything: triggers, document checks, decision rules, system writes, escalation paths, and approval gates.
- Step 03
AI recommends & optimizes
It gets better on its own. Krew watches how the control plane performs and recommends refinements - a tighter document check, a cleaner decision rule, a better next action - then optimizes continuously.
Put to Work on Day One
Three journeys teams run end to end on their control plane - reading the document, applying the policy, and writing the result back into the system of record.
- Disputes
Dispute and complaint handling
Every inbound dispute is read, classified, and routed the moment it lands - with the response clock started automatically.
- Documents
Document intake and follow-up
Krew chases the missing document end-to-end: it asks, reads what comes back, checks it, and files it where it belongs.
- Outreach
Proactive outreach and retention
A payoff request, a lapsed renewal, a missed appointment: Krew reads the signal and acts on it before it becomes a loss.
“We saw a clear performance uplift following deployment; with 4 in 5 inbound conversations now resolved end-to-end, our team only touches the accounts that genuinely need a human.”
CEO, BPO with 2M Accounts