Observer Sees every interaction

Observer evaluates 100% of your interactions: every call, text, chat, and email, from AI and human agents alike, grading compliance, satisfaction, and resolution outcomes in real time against the scorecards you define.

Our Observer

Automated quality assurance that evaluates every interaction against your custom criteria.

Complete interaction capture

Every call, text, and email - whether handled by AI or human agents - is captured in full, with calls transcribed in real-time and speaker identification. Full searchable archives with instant playback and annotation capabilities.

Quality at Scale Made Simple

Three steps to evaluate every interaction and drive continuous improvement across your team.

  1. Step 01

    Define criteria

    Your scorecard, your weights. Build custom scorecards with the metrics that matter: compliance checkpoints, empathy markers, resolution steps, and more.

  2. Step 02

    Score automatically

    Every interaction, scored as it happens. Every call, text, and email is captured and evaluated in real time. AI scores each one against your criteria with pinpoint accuracy.

  3. Step 03

    Coach & improve

    Coaching lands where it's needed. Surface coaching opportunities, track agent progress, and drive continuous improvement with actionable insights.

Policy Compliance is in Our DNA

Komply is our proprietary policy compliance stack. It holds every conversation and workflow to your SOPs and the regulations that govern your industry, from GLBA and TCPA to FDCPA and HIPAA.

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“Financial institutions don't need AI demos - they need systems that work under real policy and oversight. Krew is built for that reality in servicing and collections, and it shows.”

Michael Jones - Former President and Chief Operating Officer, TCF Bank