Quality Score
--Score

Evaluation

Mini-Miranda disclosure
--
Right party verification
--
Empathetic tone
--
Payment options offered
--
Resolution achieved
--
Professional closing
--

Evaluating...

AI Quality Assurance

Custom Scorecards for Every Call

Transcribe and evaluate 100% of your calls - AI and human - with custom scorecards that grade compliance, customer satisfaction, and resolution outcomes in real-time.

Our Scorecard Engine

Automated quality assurance that evaluates every conversation against your custom criteria.

Real-time transcription

Every call - whether handled by AI or human agents - is transcribed in real-time with speaker identification. Full searchable archives with instant playback and annotation capabilities.

Live Transcription
Recording

Agent

Thank you for calling. How can I help?

Customer

I'd like to discuss my account balance.

Agent

Of course. I see your balance is $135.00.

Customer

Can I set up a payment plan?

Agent

Absolutely. We have several options...

AI & Human calls • 100% coverage

Quality at Scale Made Simple

Three steps to evaluate every call and drive continuous improvement across your team.

Define criteria

Build custom scorecards with the metrics that matter: compliance checkpoints, empathy markers, resolution steps, and more.

Scorecard BuilderCustom

Evaluation Criteria

Mini-Miranda disclosure
15%
Right party verification
10%
Payment options offered
20%
Empathetic language
15%
Resolution achieved
25%
Call wrap-up
15%
Total Weight0%

Score automatically

Every call is transcribed and evaluated in real-time. AI scores each interaction against your criteria with pinpoint accuracy.

Scoring Call
Call #4521
0%

Overall Score

Compliance
--
Empathy
--
Resolution
--

Coach & improve

Surface coaching opportunities, track agent progress, and drive continuous improvement with actionable insights.

Team Performance

Agent Rankings

1.Sarah M.
98%
2.Mike T.
94%
3.Lisa R.
91%

Coaching Needed

Lisa R. - Empathy score below threshold

+18%

This quarter

Policy Compliance is in Our DNA

Komply is our proprietary policy compliance stack - a frontier safety engine purpose-built for U.S. credit servicing. It's designed around requirements and best practices aligned to GLBA, TILA, TCPA, FDCPA, and RFDCPA.

TCPAFDCPAGLBA

“We saw an immediate uplift when we deployed Daniel, and have been rapidly rolling him out across all our portfolios. 1/3 of our receivables are now driven by Daniel.”

Ashley Bieniek - CEO, Clear Recovery Solutions