Quality Score
--Score

Evaluation

Mini-Miranda disclosure
--
Right party verification
--
Empathetic tone
--
Payment options offered
--
Resolution achieved
--
Professional closing
--

Evaluating...

AI Quality Assurance

Custom Scorecards for Every Call

Transcribe and evaluate 100% of your calls - AI and human - with custom scorecards that grade compliance, customer satisfaction, and resolution outcomes in real-time.

Our Scorecard Engine

Automated quality assurance that evaluates every conversation against your custom criteria.

Real-time transcription

Every call - whether handled by AI or human agents - is transcribed in real-time with speaker identification. Full searchable archives with instant playback and annotation capabilities.

Live Transcription
Recording

Agent

Thank you for calling. How can I help?

Customer

I'd like to discuss my account balance.

Agent

Of course. I see your balance is $135.00.

Customer

Can I set up a payment plan?

Agent

Absolutely. We have several options...

AI & Human calls • 100% coverage

Quality at Scale Made Simple

Three steps to evaluate every call and drive continuous improvement across your team.

Define criteria

Build custom scorecards with the metrics that matter: compliance checkpoints, empathy markers, resolution steps, and more.

Scorecard BuilderCustom

Evaluation Criteria

Mini-Miranda disclosure
15%
Right party verification
10%
Payment options offered
20%
Empathetic language
15%
Resolution achieved
25%
Call wrap-up
15%
Total Weight0%

Score automatically

Every call is transcribed and evaluated in real-time. AI scores each interaction against your criteria with pinpoint accuracy.

Scoring Call
Call #4521
0%

Overall Score

Compliance
--
Empathy
--
Resolution
--

Coach & improve

Surface coaching opportunities, track agent progress, and drive continuous improvement with actionable insights.

Team Performance

Agent Rankings

1.Sarah M.
98%
2.Mike T.
94%
3.Lisa R.
91%

Coaching Needed

Lisa R. - Empathy score below threshold

+18%

This quarter

Policy Compliance is in Our DNA

Komply is our proprietary policy compliance stack - a frontier safety engine purpose-built for U.S. credit servicing. It's designed around requirements and best practices aligned to GLBA, TILA, TCPA, FDCPA, and RFDCPA.

TCPAFDCPAGLBA

“Banks don't need AI demos - they need systems that work under real policy and oversight. Krew is built for that reality in servicing and collections, and it shows.”

Michael Jones - Former President and Chief Operating Officer, TCF Bank