Case Studies

Real Results

See how leading financial institutions are transforming their credit servicing with Krew

car rentals

National Rental Car Company

Leading car rental provider leverages Krew to automate early-stage small-balance servicing

To streamline high-volume, low-dollar servicing, a major car rental company partnered with Krew to automate the end-to-end early workflow for fines and citations. Krew centralized intake from multiple sources, applied policy-based checks, triggered the right communications, and escalated only the exceptions - helping the team resolve more cases, faster, with clearer visibility and fewer handoffs.

18%Dispute resolution rate without human intervention
28%Increase in promises to pay
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bank

Fortune 1000 Financial Services Firm

Fortune 1000 financial services firm reduced loan servicing costs by 42%

Facing rising operational overhead in loan servicing, a Fortune 1000 financial services firm implemented Krew to streamline intake, servicing actions, and exception routing across core processes. By automating repetitive work and escalating only true edge cases, the team reduced loan servicing costs by 42% while improving speed and consistency.

42%Reduction in servicing costs
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augment business school

Augment Business School

How a leading higher-education provider streamlined servicing costs by 28%

Leading business school leverages Krew to accelerate revenue recovery and improve delinquency management productivity.

28%Increase in delinquency management productivity
100Hours saved monthly on recovery operations
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power lines

Dallas-Based Third-Party Agency

Consumer focused third-party agency recovers 9x as much on charged-off utilities

Charged-off utility portfolios are high-volume and notoriously hard to work efficiently without sacrificing consumer experience. By deploying Krew to streamline segmentation, outreach, and exception handling, a consumer-focused third-party agency increased charged-off utilities recovery by 9x, while standardizing workflows and reducing manual effort.

9xIncrease in recoveries during a randomized controlled trial
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wallstreet

Fitzgerald Advisors

Leading distressed assets buyer leverages Krew for agency network

A leading purchaser and broker of charged‑off consumer accounts, Fitzgerald Advisors understands the complexities and challenges that agencies face when seeking to maximize recoveries and streamline operations. By leveraging Krew’s AI collectors, real‑time performance dashboards, and automated outreach tools, Fitzgerald was able to recover more than 20% of select portfolios with minimal human intervention, before assigning residual accounts to its agency network for resolution.

>20%Portfolio Collections Driven by AI
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