Omnichannel Engagement
Handle servicing inquiries across voice, text, and email - whether it's mortgage, auto, or unsecured loans.
Resolve servicing inquiries instantly over the phone
AI voice agents handle inbound and outbound servicing calls across mortgage, auto, and unsecured loans - answering balance questions, providing payoff quotes, explaining fees, and guiding customers through self-service options.
Unified Memory
Sarah shares a unified memory across every channel. When she calls a customer, she knows about every text and email that's been sent - creating seamless, personalized experiences.
Consistent Across Channels
The AI knows what was discussed in every prior call, text, and email - so customers never have to repeat themselves.
Full Context, Every Time
Payment history, preferences, and past resolutions inform every AI interaction automatically.
Learns What Works
Each interaction teaches the AI what resonates with each customer, improving outcomes over time.
“Banks don't need AI demos - they need systems that work under real policy and oversight. Krew is built for that reality in servicing and collections, and it shows.”
Michael Jones - Former President and Chief Operating Officer, TCF Bank