Omnichannel Quality Assurance
QA every conversation across calls, texts, and emails - for both human and AI agents - automatically.
Automated QA for human agent conversations
Mark reviews every call, text, and email from your human agents. Get instant compliance scores, coaching opportunities, and performance insights - all without manual review.
Omnichannel Quality Assurance
Mark monitors every conversation across every channel. Whether it's a call, text, or email - from a human agent or AI - Mark ensures compliance and quality are maintained consistently.
Complete Visibility
Every conversation from every agent across every channel is analyzed - giving you a complete picture of your operation's quality.
Unified Standards
Apply the same compliance and quality standards whether the conversation was handled by a human or an AI agent.
Proactive Issue Detection
Identify compliance risks and coaching opportunities in real-time, before small issues become big problems.
“Mark has transformed how we handle QA. We went from sampling 2% of calls to reviewing 100% of conversations across all channels. The compliance peace of mind alone is worth it.”
Chief Operations Officer, Nationwide Car Rental Provider